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Returns policy

At Hello Hair Me your satisfaction is our goal.

For the sake of your safety, we do not allow the return or replacement of our products, except for products that reach you damaged.

  • Provided that the replaced / exchanged product is in its original condition and in its original packaging and has not been used nor opened and with its original packaging.
  • You can request to replace / exchange the damaged product within 7 days of the purchase.
  • The refund is made after the damaged product arrives to our facilities and once we assess its condition, we will then transfer the refunded amount to your account.